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Web Based IBN HelpDesk 4.7.55

09/06/2009

     Category: Business / Project Management

Description of
Web Based IBN HelpDesk
Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.

With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment.

IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.

Features :

Internal and external incidents and requests handling
Spam filters
Automatic e-mail routing
Automatic assigning incidents to responsible users
Incident related To-Dos
Managing incidents via MS Outlook and Mozilla Thunderbird
Incident time tracking
Automatic alerts and notifications
Reports and statistics
Windows XP, Windows 2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
Screenshot
Web Based IBN HelpDesk
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Editor Rating = 5

Author: Mediachase Russia
License: Shareware
Price: $49
File Size: 31.2 MB
Downloads: 96

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